From Tech Support to Tech Empathy: Mastering Communication That Works

This book is a guide to effective communication for remote technical support agents. It focuses on understanding the user's perspective, speaking their language, and building rapport to create positive support experiences. The book also covers techniques for de-escalating difficult conversations and embracing continuous improvement.

• | Author: Edward Caissie
• | Publisher: Independently Published
• | Publication Date: Mar 14, 2025
• | Number of Pages: 00086 pages
• | Binding: Paperback or Softback
• | ISBN-10: NA
• | ISBN-13: 9798313245553