Overview
This book provides the focus for an organisation's Total Quality Management process; the achievement of world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
- | Author: R. M. McNealy
- | Publisher: Springer
- | Publication Date: Sep 30, 1994
- | Number of Pages: 192 pages
- | Binding: Hardback or Cased Book
- | ISBN-10: 0412589206
- | ISBN-13: 9780412589201
