Overview
This up-to-date and comprehensive handbook guides the reader, step-by-step, through all aspects of complaints and grievance management. Includes useful addresses, current codes of ethics from the major organizations, protocols and sample letters.
- | Author: Fiona Palmer Barnes
- | Publisher: Routledge
- | Publication Date: May 14, 1998
- | Number of Pages: 208 pages
- | Binding: Paperback or Softback
- | ISBN-10: 0415152518
- | ISBN-13: 9780415152518
