Overview
This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a 'problem'; Improve necessary listening and communication skills;- Increase self-confidence and develop rapport-building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
- | Author: Alan Fairweather
- | Publisher: Robinson Press
- | Publication Date: May 15, 2014
- | Number of Pages: 224 pages
- | Binding: Paperback or Softback
- | ISBN-10: 0716023989
- | ISBN-13: 9780716023982
