Overview
Dispatchers and call takers are the nerve center of every towing business and this book takes you through everything they need to be successful. We address the common issues that they will face on a daily basis from handling the angry customer to giving price quotes and working with your tow operators. In addition you will also receive job descriptions, performance evaluation forms and tips for successful coaching.
- | Author: Michele Godwin
- | Publisher: Palm Tree Press
- | Publication Date: Nov 05, 2007
- | Number of Pages: 116 pages
- | Binding: Paperback or Softback
- | ISBN-10: 0979441641
- | ISBN-13: 9780979441646
