Overview
With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.
- | Author: Nathan Hogue
- | Publisher: Bibliogov
- | Publication Date: Aug 02, 2012
- | Number of Pages: 30 pages
- | Binding: Paperback or Softback
- | ISBN-10: 1249215412
- | ISBN-13: 9781249215417
