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100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multichannel World

100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multichannel World

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Product Details
Author:
Martin Newman
Publisher:
Kogan Page
Publication Date:
January 26, 2021
Number of pages:
304 pages
Language:
English
Binding:
Hardcover
ISBN-10:
1398693537
ISBN-13:
9781398693531

Overview

Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.


  • | Author: Martin Newman
  • | Publisher: Kogan Page
  • | Publication Date: January 26, 2021
  • | Number of Pages: 304 pages
  • | Language: English
  • | Binding: Hardcover
  • | ISBN-10: 1398693537
  • | ISBN-13: 9781398693531

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Hardcover

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