Overview
Although speech is the most natural form of communication between humans, using speech to communicate with machines is anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, this book provides a comprehensive yet concise survey of practical speech user interface design. The text presents research and practice-based guidance for the development of usable speech user interfaces, such as the interactive voice response applications designed to provide phone-based call routing and self-service. The author, a leading human factors engineer, covers both high- and low-level decisions and also includes VoiceXML code examples.
- | Author: James R. Lewis
- | Publisher: CRC Press
- | Publication Date: Dec 10, 2010
- | Number of Pages: 344 pages
- | Binding: Hardback or Cased Book
- | ISBN-10: 1439815844
- | ISBN-13: 9781439815847
