Overview
Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that sup
- | Author: Diomidis H. Stamatis
- | Publisher: Productivity Press
- | Publication Date: Dec 20, 2011
- | Number of Pages: 360 pages
- | Binding: Hardback or Cased Book
- | ISBN-10: 1439876002
- | ISBN-13: 9781439876008
