Overview
Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.
- | Author: Carol Smallwood
- | Publisher: Rowman & Littlefield Publishers
- | Publication Date: Dec 16, 2014
- | Number of Pages: 316 pages
- | Binding: Paperback or Softback
- | ISBN-10: 1442243562
- | ISBN-13: 9781442243569
