Overview

Total quality management (TQM) is a framework of organization-wide efforts aimed at the installation and development of a climate in which employees consistently improve their performance. The fundamental tools and techniques of quality control lay the foundations of this discipline. All departments including production, sales and marketing, engineering and design, accounting and finance, etc. are involved in this process. It is achieved by management of quality through training, staffing, funding and goal setting. Total quality management if executed in an effective manner can be instrumental in achieving organizational excellence and creating a brand in the market. This book provides comprehensive insights into the field of total quality management. It elucidates new techniques and applications in a multidisciplinary manner. This book is an essential guide for both academicians and those who wish to pursue this discipline further.