Overview
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.
- | Author: Michael G. Hall
- | Publisher: BCS, the Chartered Institute for IT
- | Publication Date: Nov 26, 2014
- | Number of Pages: 190 pages
- | Binding: Paperback or Softback
- | ISBN-10: 1780172419
- | ISBN-13: 9781780172415
