Overview
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
- | Author: John Sansbury
- | Publisher: Bcs, The Chartered Institute For It
- | Publication Date: Jul 31, 2017
- | Number of Pages: 128 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 178017294X
- | ISBN-13: 9781780172941
