Overview
In March 2024 the story of a customer's review of a Tomato paste on social media and the court case that ensued got tongues wagging.I am not here to apportion blame. But I want to use this story to underline the importance of customer service, especially in this internet age, where one can reach billions from the keyboard of a smartphone.Businesses are struggling; some are shutting down while others are smiling at the bank. No matter the state of the economy people must eat, go to school, travel, etcetera.In this book, we will explore customer service and explain why it is the foundation for business success. A careful study of thriving businesses will reveal that customer focus is their business strategy. From employment to technology decisions, the customer decides.How?With their purchases.Except you are selling addictive products like crack cocaine you must put customers first if you want to grow a successful business.
- | Author: Awele Onwuka
- | Publisher: Independently Published
- | Publication Date: Oct 31, 2024
- | Number of Pages: 38 pages
- | Binding: Paperback or Softback
- | ISBN-13: 9798344474113
