Overview
Customer experience management is now at the core of every organisation. Since the concept of experience management is relatively new, this book helps as a step by step guide to set up the right processes around customer experience and care.If you have got a job in customer care and don't know what to do, this is exactly the book for you!
- | Author: Garima Agrawal
- | Publisher: Independently Published
- | Publication Date: Jun 20, 2016
- | Number of Pages: 90 pages
- | Binding: Paperback or Softback
- | ISBN-13: 9798622987168
