World Class Performance Through Total Quality:: A Practical Guide to Implementation

One Introduction to Total Quality Management (TQM).- 1 - Total Quality Management - worldwide effect.- 2 - The management methodology.- 3 - TQM principles.- Two Implementation of TQM.- 4 - The executive/management role.- 5 - TQM structure and top-down requirements.- 6 - Quality policy.- 7 - Measurement.- 8 - Quality improvement teams.- 9 - Education and training.- 10 - Involvement and commitment.- 11 - Supplier strategy.- 12 - Time to market.- 13 - Organizational design.- 14 - Summary.- Three Tools and Techniques for TQM.

• | Author: Paul Spenley
• | Publisher: Springer
• | Publication Date: Sep 10, 1992
• | Number of Pages: 188 pages
• | Binding: Hardback or Cased Book
• | ISBN-10: 0412361205
• | ISBN-13: 9780412361203