Step Change Total Quality: Achieving World Class Business Performance

This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.

• | Author: P. Spenley
• | Publisher: Springer
• | Publication Date: Feb 28, 1995
• | Number of Pages: 189 pages
• | Binding: Hardback or Cased Book
• | ISBN-10: 0412642700
• | ISBN-13: 9780412642708