Overview
This text provides a collection of different perspectives on "e-Service" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
- | Author: Roland T. Rust
- | Publisher: Routledge
- | Publication Date: Jul 31, 2002
- | Number of Pages: 348 pages
- | Binding: Hardback or Cased Book
- | ISBN-10: 0765608065
- | ISBN-13: 9780765608062
