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E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice

E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice - Paperback

Roland T. Rust

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Product Details
Author:
Roland T. Rust
Publisher:
Routledge
Publication Date:
Jul 31, 2002
Number of pages:
320 pages
Binding:
Paperback or Softback
ISBN-10:
0765608073
ISBN-13:
9780765608079

Overview

This text provides a collection of different perspectives on "e-Service" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.


  • | Author: Roland T. Rust
  • | Publisher: Routledge
  • | Publication Date: Jul 31, 2002
  • | Number of Pages: 320 pages
  • | Binding: Paperback or Softback
  • | ISBN-10: 0765608073
  • | ISBN-13: 9780765608079

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