Emotional Labor: Putting the Service in Public Service - Hardback

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

• | Author: Mary E. Guy
• | Publisher: Routledge
• | Publication Date: May 15, 2008
• | Number of Pages: 256 pages
• | Binding: Hardback or Cased Book
• | ISBN-10: 0765621169
• | ISBN-13: 9780765621160