Managing When No One Wants to Work: Leadership Lessons from an Executive Housekeeper is a management expose that reveals the truth: "You can either serve your staff, or you can serve yourself - you can't do both."Some managers would rather bury their head in the sand, hide in their office, avoid conflict and let their staff fend for themselves - These are self-serving manager and they are rarely effective. Ralph Peterson has been hiring, promoting and training managers in one of the toughest management fields there is: Housekeeping. "Housekeeping is not like other industries," he tells perspective managers. "No one wants to be a housekeeper?"