Overview
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
- | Author: Brenda Robinson
- | Publisher: Trafford Publishing
- | Publication Date: January 09, 2020
- | Number of Pages: 60 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 1490798986
- | ISBN-13: 9781490798981
