Learn communication techniques and strategies by going in "the room," first hand, with true stories of the mediation process. These twelve stories are a profile of the work that I did in the California Superior Court, Small Claims Division. Each case demonstrates different challenges and the techniques that I used to foster resolution. The last chapter called the Tool Box summarizes basic tools for communication in mediation and the strategies for success.
- | Author: Will Mooser
- | Publisher: Lulu Publishing Services
- | Publication Date: November 06, 2019
- | Number of Pages: 156 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 168471219X
- | ISBN-13: 9781684712199