Overview
This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program. This is the second edition, offered in full color.
- | Author: Jeffrey Tefertiller
- | Publisher: CreateSpace Independent Publishing Platform
- | Publication Date: Jul 14, 2018
- | Number of Pages: 274 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 1723127442
- | ISBN-13: 9781723127441
