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Implementing and Improving ITSM: A leader's guide to implementing and Enterprise IT Service Management

Implementing and Improving ITSM: A leader's guide to implementing and Enterprise IT Service Management

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Product Details
Author:
Jeffrey Tefertiller
Publisher:
CreateSpace Independent Publishing Platform
Publication Date:
Mar 06, 2018
Number of pages:
292 pages
Language:
English
Binding:
Paperback
ISBN-10:
198628087X
ISBN-13:
9781986280877

Overview

This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program.


  • | Author: Jeffrey Tefertiller
  • | Publisher: CreateSpace Independent Publishing Platform
  • | Publication Date: Mar 06, 2018
  • | Number of Pages: 292 pages
  • | Language: English
  • | Binding: Paperback
  • | ISBN-10: 198628087X
  • | ISBN-13: 9781986280877

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