Implementing and Improving ITSM: A leader's guide to implementing and Enterprise IT Service Management

This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program.

• | Author: Jeffrey Tefertiller
• | Publisher: CreateSpace Independent Publishing Platform
• | Publication Date: Mar 06, 2018
• | Number of Pages: 292 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 198628087X
• | ISBN-13: 9781986280877