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Managing Customer Experiences In An Omnichannel World: Melody Of Online And Offline Environments In The Customer Journey

Managing Customer Experiences In An Omnichannel World: Melody Of Online And Offline Environments In The Customer Journey

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Product Details
Author:
Taskin Dirsehan
Publisher:
Emerald Publishing
Publication Date:
Nov 26, 2020
Number of pages:
344 pages
Language:
English
Binding:
Hardcover
ISBN-10:
1800433891
ISBN-13:
9781800433892

Overview

Managing Customer Experiences in an Omnichannel World explores how organizations integrating both the physical and virtual environments for consumers will enable them to effectively manage the customer experience.


  • | Author: Taskin Dirsehan
  • | Publisher: Emerald Publishing
  • | Publication Date: Nov 26, 2020
  • | Number of Pages: 344 pages
  • | Language: English
  • | Binding: Hardcover
  • | ISBN-10: 1800433891
  • | ISBN-13: 9781800433892

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