Overview
Preface -- Introduction -- What is a service process? -- Designing and documenting service processes -- Service process redesign -- Customer participation in service processes -- Self-service technologies -- Conclusion -- Summary -- Endnotes
- | Author: Jochen Wirtz
- | Publisher: WS PROFESSIONAL
- | Publication Date: Oct 21, 2017
- | Number of Pages: 62 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 1944659242
- | ISBN-13: 9781944659240
