WS PROFESSIONAL

Balancing Capacity And Demand In Service Operations (Winning in Service Markets)

WS PROFESSIONAL

Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets)

WS PROFESSIONAL

Crafting The Service Environment (Winning in Service Markets)

WS PROFESSIONAL

Designing Complaint Handling And Service Recovery Strategies (Winning in Service Markets)

WS PROFESSIONAL

Designing Customer Service Processes (Winning in Service Markets)

WS PROFESSIONAL

Developing Service Products And Brands (Winning in Service Markets)

WS PROFESSIONAL

Economics Gone Astray

WS PROFESSIONAL

Economics Gone Astray - 9781944659615

WS PROFESSIONAL

Managing Customer Relationships And Building Loyalty

WS PROFESSIONAL

Managing People For Service Advantage

WS PROFESSIONAL

Positioning Services In Competitive Markets

WS PROFESSIONAL

Pricing Services And Revenue Management

WS PROFESSIONAL

Service Marketing Communications

WS PROFESSIONAL

Service Quality And Productivity Management

WS PROFESSIONAL

Understanding Service Consumers

WS PROFESSIONAL

Winning In Service Markets : Success Through People, Technology And Strategy

WS PROFESSIONAL

Winning In Service Markets : Success Through People, Technology And Strategy - 9781944659042

WS PROFESSIONAL