Overview
Preface -- Introduction -- Fluctuations in demand threaten profitability -- Defining productive service capacity -- Understand patterns of demand -- Inventory demand through waiting lines and queuing systems -- Customer perceptions of waiting time -- Inventory demand through reservation systems -- Create alternative use for otherwise wasted capacity -- Conclusion -- Summary -- Endnotes
- | Author: Jochen Wirtz
- | Publisher: WS PROFESSIONAL
- | Publication Date: Oct 31, 2017
- | Number of Pages: 54 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 1944659277
- | ISBN-13: 9781944659271
