The Point Of Care: How One Leader Took An Organisation From Ordinary To Extraordinary

Carol Mathewson has a problem. Many of them, in fact. As the new CEO of Kinsley Valley Health Service, she's taken over the helm of an organisation that ranks last in the state for both consumer and staff satisfaction. She loves a challenge-but having just six months to get those results out of the basement is more of a challenge than she bargained for. Her Executive Team is divided, many staff are resistant to change and there are players inside and outside of the organisation willing her to fail.In The Point of Care, Cathy Balding takes organisational improvement from the dry and technical topic it can be, and embeds it in the story of a CEO trying to make a difference against the odds.The Point of Care integrates research and experience from the worlds of quality improvement, clinical governance, change, leadership and management to present a simple but comprehensive approach to evolving an organisation from ordinary to extraordinary. Balding weaves powerful tools, tips, and approaches for achieving high-quality care throughout the tale, making it easy to absorb and apply the lessons.Anyone with an improvement, governance or leadership role in a human service organisation will relate to, enjoy, and learn from the Kinsley Valley Health Service's struggles and successes.

• | Author: Cathy Balding
• | Publisher: Qualityworks Pl
• | Publication Date: Nov 28, 2018
• | Number of Pages: 228 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 0646994581
• | ISBN-13: 9780646994581