From Chaos to Calm: Dealing with Difficult People Versus Them Dealing with You

Rude, obnoxious, defensive, demanding, arrogant... Ever notice how difficult people bring conflict and complication to your life? Dr. Bill Crawford's From Chaos to Calm brilliantly explains: The underlying causes of conflictHow simple disagreements can so quickly turn into a vicious cycleHow you can tap into the internal motivation of "difficult people" so they interpret what you have to say as valuable informationFrom Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.

• | Author: Bill Crawford
• | Publisher: Humanix Books
• | Publication Date: Dec 03, 2002
• | Number of Pages: 168 pages
• | Binding: Paperback or Softback
• | ISBN-10: 0893343560
• | ISBN-13: 9780893343569