Profiles In Excellence: Utility Chief Customer Officers

Penni McLean-Conner shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. A must-read for aspiring customer service leaders.

• | Author: Penni McLean-Conner
• | Publisher: Cs Week
• | Publication Date: Sep 20, 2016
• | Number of Pages: 230 pages
• | Language: English
• | Binding: Hardcover/Business & Economics
• | ISBN-10: 0996136029
• | ISBN-13: 9780996136020