This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.
- | Author: Ivaylo Yorgov
- | Publisher: Routledge
- | Publication Date: Aug 18, 2023
- | Number of Pages: 234 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 1032515007
- | ISBN-13: 9781032515007
- Author:
- Ivaylo Yorgov
- Publisher:
- Routledge
- Publication Date:
- Aug 18, 2023
- Number of pages:
- 234 pages
- Language:
- English
- Binding:
- Paperback
- ISBN-10:
- 1032515007
- ISBN-13:
- 9781032515007