The Master, A Service Designer's Handbook Volume III: A Service Designer's Handbook

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

• | Author: Steven J Slater
• | Publisher: International Service Design Institute, Inc.
• | Publication Date: February 18, 2021
• | Number of Pages: 136 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1087951992
• | ISBN-13: 9781087951997