The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

Wiley
SKU:
9781119375357
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ISBN13:
9781119375357
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Description
Introduction -- Trust -- Respect -- Loyalty -- Awareness -- Humility -- Communication and collaboration -- Competition and compensation -- Innovation and adaptation -- Give back and have fun


  • | Author: Robert Spector
  • | Publisher: Wiley
  • | Publication Date: October 03, 2017
  • | Number of Pages: 224 pages
  • | Language: English
  • | Binding: Paperback
  • | ISBN-10: 1119375355
  • | ISBN-13: 9781119375357
Additional Information
Author:
Robert Spector
Publisher:
Wiley
Publication Date:
October 03, 2017
Number of pages:
224 pages
Language:
English
Binding:
Paperback
ISBN-10:
1119375355
ISBN-13:
9781119375357
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