The Service Providers - Paperback

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

• | Author: D. Yagil
• | Publisher: Palgrave MacMillan
• | Publication Date: Apr 17, 2008
• | Number of Pages: 236 pages
• | Binding: Paperback or Softback
• | ISBN-10: 1349353787
• | ISBN-13: 9781349353781