The Positive Coach Approach: Call Center Coaching for High Performance

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

• | Author: Sally Cordova
• | Publisher: Authorhouse
• | Publication Date: Feb 02, 2007
• | Number of Pages: 160 pages
• | Binding: Paperback or Softback
• | ISBN-10: 142597838X
• | ISBN-13: 9781425978389