Stellar Customer Service: Training Library Staff To Exceed Expectations
Libraries Unlimited
ISBN13:
9781440840760
$73.55
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. * Provides model staff training programs that have been proven successful in real-world applications * Addresses how to improve the delivery of customer service at all levels of personnellibrarians, general staff, student workers, and volunteers * Includes guidelines on re-training and evaluation of customer service training needs
- | Author: Moushumi Chakraborty, Mou Chakraborty
- | Publisher: Libraries Unlimited
- | Publication Date: Aug 29, 2016
- | Number of Pages: 226 pages
- | Language: English
- | Binding: Paperback/Language Arts & Disciplines
- | ISBN-10: 1440840768
- | ISBN-13: 9781440840760
- Author:
- Moushumi Chakraborty, Mou Chakraborty
- Publisher:
- Libraries Unlimited
- Publication Date:
- Aug 29, 2016
- Number of pages:
- 226 pages
- Language:
- English
- Binding:
- Paperback/Language Arts & Disciplines
- ISBN-10:
- 1440840768
- ISBN-13:
- 9781440840760