De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future--

• | Author: Douglas E. Noll
• | Publisher: Atria Books/Beyond Words
• | Publication Date: September 12, 2017
• | Number of Pages: 256 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1582706557
• | ISBN-13: 9781582706559