Customer Service Essentials: Lessons For Africa And Beyond

Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book--

• | Author: Robert Ebo Hinson
• | Publisher: Information Age Publishing
• | Publication Date: Aug 13, 2019
• | Number of Pages: 260 pages
• | Language: English
• | Binding: Hardcover
• | ISBN-10: 1641136863
• | ISBN-13: 9781641136860