Delivering Itsm For Business Maturity: A Practical Framework (Emerald Points)

IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.

• | Author: Beverly Weed-Schertzer
• | Publisher: Emerald Publishing
• | Publication Date: Mar 06, 2019
• | Number of Pages: 200 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1789732549
• | ISBN-13: 9781789732542