Start Saying Yes : Improving Customer Experience And Sales Through Positive Messaging
Independently published
ISBN13:
9781790351602
$10.61
A short read with massive impact.From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone "is here to help you" is met with eye-rolling yawns.When you start saying "YES!" it will change your business and your life.This is not a mushy new age revelation of optimism, but a down to earth series of simple stories and quotes from the personal experiences of one marketing agency owner, trying to navigate a world of terrible customer service, confusing sales person commentary, and the word "NO" posted on every available open space.Positive Messaging and saying "YES" is how you pre-suade customers that they should buy from you. It's how you create trust and a friendly atmosphere. And saying "YES" for yourself and your business can open doors you didn't even know existed.For the busy freelancer or retailer, or the C-Level Management Professional, this book is short enough to read on a quick flight but so valuable in its message, you will want to give a copy to everyone on your sales team.
- | Author: Matthew Rouse, Kari Rouse
- | Publisher: Independently Published
- | Publication Date: Dec 07, 2018
- | Number of Pages: 109 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 179035160X
- | ISBN-13: 9781790351602
- Author:
- Matthew Rouse, Kari Rouse
- Publisher:
- Independently Published
- Publication Date:
- Dec 07, 2018
- Number of pages:
- 109 pages
- Language:
- English
- Binding:
- Paperback
- ISBN-10:
- 179035160X
- ISBN-13:
- 9781790351602