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Integrating Quality and Risk Management in Logistics
Intechopen
ISBN13:
9781803565330
$155.00
$146.61
This book focuses on the integration of quality and risk management in logistics. It examines theoretical and practical guidelines and addresses the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment. Chapters discuss changes in quality and risk management in logistics, research methodologies, and the risks of non-conforming services. The book also includes a Logistics Services Satisfaction Survey. The analyses presented give us a reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.
- | Author: Marieta Stefanova
- | Publisher: Intechopen
- | Publication Date: Mar 23, 2022
- | Number of Pages: 124 pages
- | Language: English
- | Binding: Hardcover
- | ISBN-10: 1803565330
- | ISBN-13: 9781803565330
- Author:
- Marieta Stefanova
- Publisher:
- Intechopen
- Publication Date:
- Mar 23, 2022
- Number of pages:
- 124 pages
- Language:
- English
- Binding:
- Hardcover
- ISBN-10:
- 1803565330
- ISBN-13:
- 9781803565330