Pragmatic Application Of Service Management : The Five Anchor Approach

This book provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO/IEC 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.

• | Author: Suzanne Van Hove, Mark Thomas
• | Publisher: Itgp
• | Publication Date: Dec 15, 2016
• | Number of Pages: 154 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1849288755
• | ISBN-13: 9781849288750