I Solve Mysteries: The Art and Science of Business Process Optimization and Transformation

Every 5-10 years, there is a quantum leap in technology ... when the hardware, software, data and knowledge catch up with the vision. That's where we are today with artificial intelligence (AI), machine learning (ML), robotic process automation (RPA) and prescriptive analytics (PA). As adoption accelerates and these technologies become mainstream, many of the same challenges businesses and their leaders have faced in the past will need to be addressed again. Ask anyone in business whether they're suffering the consequences of broken business processes, and they'll share examples of broken, antiquated or sub-optimal processes ... and the heartache and frustration that comes with them. Where to start solving your business mysteries requires an open mind. Sub-optimized or broken processes exist everywhere -- in research & development (R&D), sales & marketing, supply chain, operations, regulatory, finance and in information technology (IT). Some processes can be optimized, while others will require a total process transformation. And today, process overhauls often require the implementation of digital technology solutions with AI, ML, RPA and PA, in big ways. Whether you are looking at a traditional optimization or transformation project, you need a strategy and plan to prepare and mobilize the organization for success. Step-by-Step Approaches, and True Stories from the Front Lines: If you've ever served on a steering committee or written a project charter, this book will provide fresh contexts and high standards for such important future work. It's a guide for early-career and mid-career professionals who want to pursue a career in business process optimization and transformation, and a helpful refresher for steering committees, business owners and leaders at all levels. Dave Dragon steps you through the experience of identifying problems (mysteries!) and solving them, by breaking down all the elements that should be addressed. He has led the charge in solving mysteries for companies you know and brands you love. This book is built upon that experience and expertise, and is a treasure-trove of insightful stories and instructive examples from a career that spans more than 30 years.

• | Author: Dave Dragon
• | Publisher: Silver Tree Publishing
• | Publication Date: Sep 25, 2019
• | Number of Pages: 348 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1948238160
• | ISBN-13: 9781948238168