Insightful Quality, Second Edition: Beyond Continuous Improvement

Warren Bennis said that management is about doing things right while leadership is about doing the right things. 1 Of course organizations need both good management and good leadership--they need to do the right things right, but Bennis contended that modern organizations are often under-led and over-managed. It is organizational leadership that is essential to attaining and maintaining market leadership over time, and accomplishing this cannot be done with simple solutions or silver bullets. Continuous improvement--optimizing processes, reducing costs, eliminating defects--is about doing things right and is vital to an organization's success. But incremental improvement alone will not assure the long-term success of the organization. Being the low-cost producer of the world's best 1960s era slide rule will not enable a company to compete in today's electronic calculator, tablet computer, integrated device, and PC world. The world's best floppy disk cannot compete with today's low end USB flash drives--and new ferroelectric material-based memory devices currently under development and the increasing ubiquity of cloud storage promise to render flash drive technology obsolete. 2 Today's consumers are not interested in purchasing slide rules and floppy disks even if they are inexpensive and 100% defect-free. Those are products of an obsolete paradigm, and in many cases the companies that produced them are no longer in existence.

• | Author: Victor Sower, Frank Fair
• | Publisher: Business Expert Press
• | Publication Date: Apr 20, 2018
• | Number of Pages: 152 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1948580543
• | ISBN-13: 9781948580540